your orders from various international warehouses (US, Canada, Malaysia and
Singapore). Our stock is spread out over multiple fulfilment centers in order
for them to get to you faster. This means orders containing multiple items may
be shipped individually. You may receive one item before the next. So don't
panic if you don't receive all of your items at once…they are on the way.
Therefore, the partial shipment could be applied to customers’ order.
After finishing processing your order, we will send it
to the shipping company and it will be completely handled by them. After
arriving to your country, it will be handled by your country's postal service.
So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you
filled down when placing your orders. This email will also guide you how to
track your package. Please note that the tracking information will be displayed
2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have
received the tracking number/ID. The reason for this time lag is that in most
cases the first tracking event only shows up once the shipment was handed over
to us, i.e. once the shipment has left the fulfillment centre of your online
Your shipment may be delayed. Delivery time delays can be due to e.g.
weather incidents, customs or backlogs. Please note that tracking information
can be displayed after your order started being shipped.
order is ready to ship, we will send it to the shipping company and they will
completely handle it. Depends on each shipping company's policy or customs
procedure, you might be charged extra fee for the final delivery or the import
tax, probably due to your shipping address is in a remote area. In this case,
please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Paypal, Credit card, Debit
card or VISA. So you can choose the most suitable one for you. All products are
listed in US Dollar, our system will automatically exchange your currency to
make it easy for you when placing order.